FvdL
Frans van der Linden

1 reviews | Active since Aug 2023

20 Mar 2025, 11:30

Haressment

I am not a client of Capitec but somehow my mobile number has been captured on one of their customer profiles who owes them money. They keep on phoning me and sending me SMS for a person that I have never heard of, even up to 3 times a day they will call me into the night.... I have informed them numerous times to remove my number, but that is not happening. They just keep on harassing me to a point where I even consider to open a harassment case with the police. They just simply don't care that they are invading people's privacy and they have a very bad attitude in resolving this matter. They simply don't care about who they harassing for someone else's debt. Dont they confirm their customer's phone numbers when they open an account ? Capitec, please wake up and show some humanity. Simply put, just do your work !!!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Mar 2025, 12:36
Official
Good day Frans Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank