1 reviews | Active since Mar 2011
Harassment from attorney
<p>I have tried for years to get hold of someone to sort out an old o/s balance on my account. This is a complaint regarding your attorneys you are using. I was actually happy that finally there is now a way for me to settle this account, but after today's incident I can see why many ppl just don't pay. These attorneys called me on every number incl a manager at my work and insisted on staying on the line while the receptionist send me a msg. They called my mother on her home line, numerous calls on my cell phone and all this after I sent an email and was on the phne with them and all this was in the space of not even 5 mins. I really feel this sort of harassment is *******. Even after I told the woman to reply to my email, she still insisted on speaking. On the email I received from them it says: <span style="font-family: 'Avenir W01';">Please </span><span style="font-family: 'Avenir W01'; color: blue;">TAKE NOTE that you may </span><span style="font-family: 'Avenir W01';">reply to </span><a style="font-family: 'Avenir W01';" href="mailto:***">***</a><span style="font-family: 'Avenir W01';">. yet they tell me they not allowed to email. This is my report to your attorneys: </span><span style="font-weight: bold; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 22px;">STOP WITH THE HARRASSMENT!!!!!!</span></p> <p style="margin-top: 0px; margin-bottom: 13px; color: #666666; line-height: 22px; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; background-color: #ffffff;">I have been trying for years to sort out an ancient Capitec loan account. Whenever I try and look for help I get sent from one to another source. One contact number after another. One branch to another saying the account is closed/blocked. TODAY I receive an email to my work email address from this firm. I reply immediately to say thank you and continue to say I will pay the minimum amount require by the 26th of May and thereafter 3 more payments to settle the account and also to not email to my work email. Within the course of 5 minutes I am called NUMEROUS TIMES on my cell, work number and even to my mother's home number. I contact Elsebe on *** and she comes to the phone immediately knowing its me. I tell her that I have sent an email to make arrangements and dont appreciate being harrassed. I also advise her that I have sent an email. After explaining all the unneccessary calls and telling her to email me SHE STILL INSISTS ON SPEAKING TO ME AFTER I TELL HER THAT I CANT. I have made the neccessary the arrangements as per email and I DO NOT WANT TO CONTINUE BEING HARRASSED!!!!</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Azalea Muller will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Azalea Muller will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
