BB
Bongiwe B

1 reviews | Active since Apr 2024

01 Apr 2024, 14:00

Harassment by CAPITEC Staff

Two CAPITEC Staff members i.e. Ms. Thandeka Buthelezi ( Branch Manager) & her friend Hlobisile Nontobeko Zulu (Teller) who were supposed to be at work serving clients at CAPITEC Bank, stormed into EDUMBE pharmacy in Paulpietersburg on the 25/03/2024 @ approximately 09:30, verbally assaulting one of the employees (Mr. Sbonga Buthelezi) regarding Child Custody matters. Such behaviour tarnishes the image of your organization' and needs corrective action to be taken. This explains the long queues and poor customer service at the Paulpietersburg branch i.e. The very manager Ms. Buthelezi leaves the branch unattended and accompanies her friend Ms. Zulu to Harass members of the public. Please address this issue urgently

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Apr 2024, 09:48
Official
Good day Bongiwe  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards 
Capitec Bank