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eugene B
1 reviews | Active since Oct 2024
28 Oct 2024, 10:14
Harassment
for over a year, almost on a daily basis I receive a call from Capitec Bank wanting to speak to "Albert". for this entire period, I have informed them this is my number and to please update their records. Every time they state it will be done, my last call on Thursday 24 October after escalating to "Wendill" who informed me he is the 2IC that records will be updated in 24 hours. Why then do I still receive a call this morning from Palesa. Entire call log for over a year with almost daily, sometime 3 times per day can be supp**** to the banking ombudsman as proof of harassment. I am sure voice recordings of informing Capitec are available for the executive of the bank to see how *********** their team or their system is.
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Replies (5)eB
eugene B's updateReviewer Update
28 Oct 2024, 10:17 an be supp**** to the banking (not sure why **** are being inserted for the word "Supp****" nor why how *********** their these stars are being inserted into my comments for the word "***********"?
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eugene B's update28 Oct 2024, 10:17
Reviewer Update
an be supp**** to the banking (not sure why **** are being inserted for the word "Supp****" nor why how *********** their these stars are being inserted into my comments for the word "***********"?
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eugene B's updateReviewer Update
28 Oct 2024, 10:18Any other word I can use for the word "I n c o m p e t e n t" so that ***** don't get used something like failing to do their job???
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eugene B's update28 Oct 2024, 10:18
Reviewer Update
Any other word I can use for the word "I n c o m p e t e n t" so that ***** don't get used something like failing to do their job???
Capitec Bank's replyOfficial
28 Oct 2024, 12:01Good day Eugene, We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply28 Oct 2024, 12:01
Official
Good day Eugene, We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
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eugene B's updateReviewer Update
30 Oct 2024, 12:59On 28 October you mention you have assigned to a designated official, have you perhaps checked if that individual is on leave as I am still receiving daily calls, sometimes more than once in a single day. Proof of call log is available. You guys are totally *********** and are harassing me despite for over a year bringing to your banks attention and recently to the the banking ombudsman attention that you must delete this number looking for "Albert" from you system as I am clearly not Albert, nor do I know Albert. Blows my mind as to the incompetence in your organization. The next step is to my attorney to take legal proceedings and claim for damages suffered on many levels.
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eugene B's update30 Oct 2024, 12:59
Reviewer Update
On 28 October you mention you have assigned to a designated official, have you perhaps checked if that individual is on leave as I am still receiving daily calls, sometimes more than once in a single day. Proof of call log is available. You guys are totally *********** and are harassing me despite for over a year bringing to your banks attention and recently to the the banking ombudsman attention that you must delete this number looking for "Albert" from you system as I am clearly not Albert, nor do I know Albert. Blows my mind as to the incompetence in your organization. The next step is to my attorney to take legal proceedings and claim for damages suffered on many levels.
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eugene B's updateReviewer Update
30 Oct 2024, 13:01Not sure why the word "I N C O M P E T E N T" is put into **** ???
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eugene B's update30 Oct 2024, 13:01
Reviewer Update
Not sure why the word "I N C O M P E T E N T" is put into **** ???