MN
Mufa N

1 reviews | Active since Apr 2012

23 Nov 2015, 11:11

HARASSMENT AT CAPITEC THE GROVE

On Saturday I visited a capitec branch in the grove mall because my card would not allow me to withdraw money from the ATM. I went inside the branch and asked for assistance from a guy called Zakhele. While he was on his way to the ATM with me to figure out what the problem is from there , two ladies were walking into the branch, he then stopped assisting me and rushed to the two ladies assistance. I went and asked him why he decided to stop assisting me and his response was that \ the ladies that walked in are clients and he must assist them"I then asked him if I am not a client and he said I must learn to wait and he is allowed to assist whoever he wants to assist because it is not even his duty to assist at the ATM. I then asked him what makes the other clients better than me "

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Nov 2015, 12:04
Official
Hello Mufa,

Please accept our apologies for the poor service experience you had!

Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank