tP
thembisile P

1 reviews | Active since May 2013

09 Jul 2020, 07:56

Harassing wrong person every week

I so angry about this bank. The are busy harassing me by sending sms about my loan.i don't bank with capitec I don't have any product with them. Yesterday I was phoned by 2 consultant from their head office. Other one was surname Ndaba I told ndaba that I don't know capitec he must recertify or make note .he promised me.then late I was phoned by Isabelle I also told her that I don't know any loan .So I am sick and tired by their consultant who are busy harassing me by phoning me.i m getting calls every week. If you give person loan you get other alternatives number why are they not phoning those numbers. This bank is not doing justice it shows that they not compitent. Please stop phoning or sending me sms CAPITEC bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Jul 2020, 10:52
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank