Harassed by Capitec bank

I feel very harassed by Capitec bank. Beginning of January I called the bank to notify them that my pay date has changed from 15th , I explained to them that as from January I will be getting paid on the last day of the month therefore I will like them to change the debit order date on their system the consultant that I spoke confirmed the change fine. Then on 31st January I noticed the debit order didn’t go off so I gave it a day the the 1st still it didn’t go off then on the 2nd feb I called to ask why, I spoke with Thami Maluleke he explained that the bank have some technical challenges they will only be able to debit on the 10th of February fine he asked me if he should make a note on the system that I will go do the deposit I emphasised to him not to make the note as I might be busy to go to the mall ,the Friday I received a call from Capitec asking about the payment apparently this *********** Thami went on and made the note on the system that I committed to go make payment of which I said to him not to do it. On the 5th of Feb and today I was called again, Today it was Mampho Samu still asking me about the payment whereas on the 5th the lady I spoke with said she will send a notification on the system for the debit order to be done on the following week which it is any day from today.

I feel harassed and bul**** by Capitec bank. I am home today to look after my son who is not feeling well on the other side am forced to go do a deposit whereas my arrangement with Capitec is to debit 😡