Handovers without prior notice- DON"T BANK HERE

<p>After having made what I thought was my final payment towards Capitec, it came to my suprise when 2 days after having made payment towards my loan, I received a message saying the payment was returned. Upon calling Capitec I discovered only today that they had apparently handed over my account to Anthony Richards Attorneys. Capitec failed to give any prior notice of this having been done despite having spoken to me on the 25th July 2017 when I called to inquire about my outstanding balance and was told R4207.33 remained. I immediately proceeded to pay this amount and only 2 days later is it brought to my attention that my account was already handed over.</p> <p> </p> <p>Upon calling the attorneys firm I was informed my account was handed over on 30th June 2017 and that I now owed R4417.70 due to interest. This makes no sense to me as Capitec debited my account via NAEDO on June 23 2017 and called me from an ********** 426 number on 26 June 2017 which conversation lasted 2min 17sec in which I was alerted of my arrears remaining at R3900.00 and whereupon I informed the agent that I would only be able to settle the account on the 25th July 2017 and was told this would be noted. I was not informed of any handover to attorneys at that point in time. </p> <p> </p> <p>I dispute the amount quoted by the attorneys of R4417.70 as when I spoke to Eugene of Capitec on 25 July he gave an amount of R4207.33. This is the amount I have proceeded to pay towards the account once again and dispute the R210.37 interest as I believe this has been erroneously app**** as well as erroneously handed over. Capitec has a duty to notify clients prior to taking such action and has failed to do so.</p> <p> </p> <p>I would like my account with capitec to be closed as I have once again attempted to make payment of R4208.00 and would like nothing more to do with Capitec. Kindly have the attorneys close my file and note that I will not being paying any interest or attorney's fees.</p> <p> </p> <p>Please assist in closing this matter.</p>