HANDOVER STATUS NOT UPDATED

my three accounts where handed over in 2022 and on the same year I settled them and submitted the letters however on the 04th Jan 2025 I visited capitec hoping to close my bank account and open a new one to my surprice the accress facility was still opened. I then sent an email to them in attridgeville branch and on the 6th Jan they rep**** that it was received. On the 8th I visited the branch again hoping for feedback - unfortunately it was too early to provide me with it because I was supposed to wait for 10 working days for the status to be updated and I waited. But today it is the 07/02/2025 and I called however there was no update. WHY CAPITEC??? ESCALATION ***