Handling of ***** case

I have a very serious concern about how a ***** case was handled. I reported what I suspected to be ***** on 8 November 2022. I had been following a Facebook page since August which sells Hot tubs, I contacted the person in September who then sent me a quotation with an account number to make a deposit. I called capitec call centre on 13 October 2022 to check if the account could be verified before I could make a deposit, they couldn't help me. I then went to branch and they said due to the Popi act they would not be able to assist me. I eventually made a deposit to the account on November 1st, after few days the supplier said he was ready to deliver but I had to pay the balance and I didn't want to do that because it wasn't not stated on the quote so I got suspicious, I decided to report the matter to ***** department, I then got the case number and affidavit as requested, the consultant said they would block the account for 48hrs until I provide the docs and also that they had recovered funds and needed the documents so it could be released to me, i sent the documents in time and received the confirmation reply from forensics,on the 10 November I started getting calls from the account holder who was given MY CONTACT Number, I don't know who is involved with this but now I'm messaged and called by this person frequently, a few days later i called for updates,they said they waiting for documents so i sent it again. I called after a week and was told they still working on it and still have the recovered funds. In December i went into the branch and explained the situation to a consultant,he called on my behalf and once more they said they have recovered cash and were waiting fo the affidavit,he sent it through and got another reference ***. I called him a week later and he said they still busy investigating, i called back in January and now they tell him that the funds were used. By now im extremely frustrated by this outcome so i contacted the banking ombudsman and they said i shoulf speak to complaints resolution with capitec which i did,i sent through all the documents to the consultant via email,she said the team leader will call me by the next day,2 weeks later and i received no response and my email to her hasnt been reponded to.