NS
Nomawethu S

1 reviews | Active since Aug 2015

18 Aug 2015, 11:59

handed over to ndf credit management

O the 14 April 2015 , I have enquired to Capitec Bank pertaining my loans that I was owing to them . I contacted the consultants and they issued me with the email address that I must email in order to get my balance owing so that I can be able to settle them . <br> <br> I received the email from Nathan Slaverse with the reference number #*** with the settlement amount of R12059.13 as well as their Banking account , <br> <br> On the 20/07/2015 I have settled the amount of R12059.13 on account number *** . I have contacted them and they issue me with the paid up letter <br> <br> On the 22 July I received the paid up letter from Nathan Slaverse stating that my account from them has been paid in full. <br> <br> On 17 August I received a call from *** a consultant from NDFCredit Management stating that I must paid capitec account the amount of R12059.13 and I was handed over 11 days ago . <br> <br> Kindly rectify this for me as I have all the documentation <br> The settlement letter <br> Proof of Payment <br> Paid up letter<br> <br> <br> Thanking you

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Aug 2015, 12:11
Official
Hello Siyolise2007,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

Nazeemah De Vries will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.

Roxanne Pridgeon
Complaints Management: Capitec Bank