Handed over status removal complaint

Good day

I, Mr Thulasiwakhe Sishi, please be advised that my account still reflects a CCS handed over status. I have been struggling with this matter since 2023 and even lodged a complaint, yet the status remains on the account. I was informed that the account will be updated but no update was made. I had already submitted the paid-up letters at that time, but despite this, no update was made. Here is the minimum information relating to the case: Savings Account Number: ‪***‬ Debt Counsellor/Administrator: DMC Debt Management, a division of Opco 365 Pty External Debt Collector Number: ‪***‬

Kindly assist in reviewing this matter and the CCS handed over status to be removed from my account. Your urgent assistance will be greatly appreciated.

Regards Thulasiwakhe