Handed Over Status Removal

Today I was informed by a Capitec agent of a handed over status on my account from a loan I took out in 2009 that loan has been paid up in full Recently I have tried to obtain credit from such Capitec establishment and they tell me I have this status on my profile if this account was settled years ago why is there still a handed over status on my account and why will Capitec not remove it after providing them with paid up letters this is simply stopping me from getting credit Someone at Capitec needs to fix this It is so frustrating having to deal with *********** employees at your local branches