Handed over Loan account...Paid up but Capitec won't update their system.

Can anyone confirm since when you visit the branches we don't assistance..my loan with capitec was handed over due to financial struggles in years..last year managed to settle the account and received a paid up letter...after so many years with Capitec when you try to get assistance their system still shows as I have not paid up the loan that was handed over ..and when I visited the branch..they did not even allow me to enter ..the consultant met by the door advised that they don't need to update anything and the paid up letter I have won't make any difference but to just go if I have paid up my account.

Is this how you treating your clients due to difficulty that was resolved..??..when will this be updated.??..and does this mean due to handed over loan account...Capitec bank doesn't assist such people without doing any reviews and updating your database..This account is closed via credit burea as paid up.

My cellphone number ***