1 reviews | Active since Apr 2015
had to sit in the bank for thirty minutes and she
I entered the bank got the slip waited for about thirty minutes to be assisted but all the consultants were sitting I called Andile a lady who was there I asked why were they not helping us she said they were busy but neither of them were with a client I asked for the manager she tell me he is out my ticket number was called witch I hadn't seen the number on it as I stood going towards her she kept pressing for a mother ticket and then she tells me that I must get another ticket that would have caused me to wait another hour on top to be helpted I therefor asked again for the manager with no one giving me an answer I then left. i went to another Capitec got the help I needed and I went back got the names of the two consultants and left she Andile then followed me to my work place says her manager was looking for me, after humilating me and not taking seriuos I refused for I had to report the poor service from that bank and taking there time help customers
Please accept our apologies for the poor service experience you had!
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept our apologies for the poor service experience you had!
Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
