Hackers stole money and capitec can’t help

Still no further progress with my account that was hacked into. Waiting for letter from capitec for me to take this matter further. I am very upset that a person can hack into my password protected account. I really don’t have money and i urgently need my money back. I don’t understand how capitec has no security or insurance that when money is ****** that you can’t get it back. I have commitments to pay i have accounts to pay i have salaries to pay. This has been a very big setback for me and financially it has given me a load of stress. My hard work, my money that i have worked for. And all capitec can say to me is the money is out of the system. Very disappointing.