dL
dries L
1 reviews | Active since Aug 2024
21 Aug 2024, 23:04
hacked bank account
I'm a client of Capitec Bank and my experience with there ***** department is unacceptable. My bank account was hacked and i report it the same day at the ***** department and the lady told me i must wait for 21 days then the money will be back in my account. After a several follow up the money is still not in my account and nobody came back to me I adhere to the instructions as they require but Capitec do not bring their side
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Capitec Bank's replyOfficial
22 Aug 2024, 07:12Good day Dries,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply22 Aug 2024, 07:12
Official
Good day Dries,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
dL
dries L's updateReviewer Update
23 Aug 2024, 12:26Good day
Thanks for the replay on the 22 Aug at 07:12, it is today 23 Aug 12:03 and nobody contact me yet, That's Capitec worst gap in communication for 5 moths no feedback and if i phone in I get promises of 21 days. In the mean time I must struggle and can't do my work or must stand in every month and seems Capitec don't give a dam. I know there are a lot of cases then Capitec must see the system needs world class upgrading.
I want my money back form Capitec because the money was in my account i trust Capitec with my money,
I can't see why must i wait till the money is retrieve from where that is bet Capitec and that institution.
The other thing that bothers me if there was a block been place as what your employee told me why it took so long to get the money back.
In this case according to me something is fishy I want the money back
JA Landsberg
Thanks for the replay on the 22 Aug at 07:12, it is today 23 Aug 12:03 and nobody contact me yet, That's Capitec worst gap in communication for 5 moths no feedback and if i phone in I get promises of 21 days. In the mean time I must struggle and can't do my work or must stand in every month and seems Capitec don't give a dam. I know there are a lot of cases then Capitec must see the system needs world class upgrading.
I want my money back form Capitec because the money was in my account i trust Capitec with my money,
I can't see why must i wait till the money is retrieve from where that is bet Capitec and that institution.
The other thing that bothers me if there was a block been place as what your employee told me why it took so long to get the money back.
In this case according to me something is fishy I want the money back
JA Landsberg
dL
dries L's update23 Aug 2024, 12:26
Reviewer Update
Good day
Thanks for the replay on the 22 Aug at 07:12, it is today 23 Aug 12:03 and nobody contact me yet, That's Capitec worst gap in communication for 5 moths no feedback and if i phone in I get promises of 21 days. In the mean time I must struggle and can't do my work or must stand in every month and seems Capitec don't give a dam. I know there are a lot of cases then Capitec must see the system needs world class upgrading.
I want my money back form Capitec because the money was in my account i trust Capitec with my money,
I can't see why must i wait till the money is retrieve from where that is bet Capitec and that institution.
The other thing that bothers me if there was a block been place as what your employee told me why it took so long to get the money back.
In this case according to me something is fishy I want the money back
JA Landsberg
Thanks for the replay on the 22 Aug at 07:12, it is today 23 Aug 12:03 and nobody contact me yet, That's Capitec worst gap in communication for 5 moths no feedback and if i phone in I get promises of 21 days. In the mean time I must struggle and can't do my work or must stand in every month and seems Capitec don't give a dam. I know there are a lot of cases then Capitec must see the system needs world class upgrading.
I want my money back form Capitec because the money was in my account i trust Capitec with my money,
I can't see why must i wait till the money is retrieve from where that is bet Capitec and that institution.
The other thing that bothers me if there was a block been place as what your employee told me why it took so long to get the money back.
In this case according to me something is fishy I want the money back
JA Landsberg