Hacked account

22 Oct 2015 opened a Capitec Acc. Salary was paid into it on 23 Oct. I used the card just fine no problems. Went to Tygervally branch to increase limit on 26 Oct. then problems started as I went to Pick n pay on 27 Oct was told I have no funds. called the call centre was advised that my money was transferred to another acc belonging to capitec bank. told them I did not do that transaction. had to open a case and give a case number- done. the acc number that the money was transferred to is reflecting but capitec cannot say who it belongs to- PROTECTING THIS PERSON. must first investigate for 11 days. Cannot be told after 11 days that there r no funds on that acc. I received no sms notification from capitec when money was transferred out. I want my money surely u FICA all ur clients when they open acc. Capitec promises security on our money but there's none here. will take this to the Ombuds if need be. Only I know my pin on this NEW acc. Can someone hack ur system?? perhaps investigations should start internally. The acc no that took the money is a Capitec acc so investigations should be way too easy- it is your client you are looking for and should be on your system.Disappointing!