Gross incompetence

Day 2 no response not even an acknowledgement of my email despite flagging urgency. The new app is not working so is the old app. So much for "banking made simple" while it's nothing but a litany of confusion. I'm held hostage by Capitec's level of incompetence. Their no show is costing me money every day. I'm abroad so obviously I'm unable to "visit the branch" which uncessary and a huge waste of time for a bank that prides it's self for being technological progressive. It's fustrating, a service promised to us as customers but we are treated like they are doing us a favour. Backward customer service approach. I give up!!