Gross dishonest customer service

On the 18th of August I called Capitec to request them to reverse an unauthorized debit with a merchant that I had canceled with. I spoke to a Consultant by the name of Busisiwe Zulu and I even emailed written confirmation of the cancelation.

On the 22nd August I received a call from someone to whom the issue had been escalated to and she said that she needs to investigate the matter and asked me if there was a written cancelation. I was irritated by this because I had already sent the proof on the 18th to Busi. She said that she would send me a WhatsApp where I should resubmit this proof. I waited for this WhatsApp for a couple of hours and instead I received an email and sms that informed me that the matter was being closed because they couldn't get hold of me. I immediately responded with a call and an email for the matter to be resolved fairly as I had spoken to their representative. To this end Capitec has clearly ignored my email. This is shows a lack of customer service, no integrity and no regard for their customers financial safety.