Gross customer service!

We wanted to open an account for my son at the Nigel branch. We were greeted poorly at reception by a lady, Chukumisile Makaula who leaned against the counter and whispered to a point where I jokingly asked her to please speak up because it is hard to hear what she is asking me. She kept quiet and stared at me with a smurk. She then proceded to ask me in an argumentative manner why I am shouting at her. I was amazed by her question as I actually tried to make lite of the fact that she spoke so softly and my hearing is bad. She was extremely rude. I then asked for the manager Bernice Herrington. That was also a lost case. She was just as rude and uninterested and said the lady is in training and that I must understand. How is it okay for her to greet people at the door in that fashion. It looks not only unprofessional but also like they dont want our business. The bank manager then shook her head at me as I walked away. They desperately need training in customer care. It is an absolute disgrace. We were however assisted by Cimone van Zyl ,and she managed to change my mind in the professionalism of the branch.