Greenstone capitec

All i want is a reply if this is the correct way Capitec do things. Just a yes or no. So today i went to the greenstone capitec branch not even for anything important just to withdraw like 300 bucks that i wanted to take out of the account. So i entered my card and proceeded as any other time, the trancaction went on as usual. The only difference is the fidelity people was busy on the machine unknown to me. It caused alot of confusion for me. The transaction went through and because im on autopilot and normally expected the bank teller to react the same as always i ended up putting the card into my wallet and waited for money. lol in normall circumstances you have to wait for the money and then it will eject your card. But because the security company was actively busy things worked differently as usual and while i was waiting for my money (only because of the ATM acting normally but not working the same this stupidity of mine took place. Im not saying im the victim here in this instance) i didn't know someone was busy inside the machine if i did in the 1st place i would of waited. So because i was waiting for money because the display just acted completly different, i was under the impression my card got forcefully jammed after the transaction. Do you guys even know how sketchy it sounds while someone is busy in the machine and all these noises takes place and the machine just did a transaction. I don't know if ******s can still do it but they use to be able to jam the card and make sure the victim stays disoriented and confused. Ok aside from all that it completely escaped my mind that my card was yes definitely back in my wallet. But because all that taking place i was under the impression i just did a transaction because it looked like it and my card got jammed in the machine. So i was like what? I need to cancel this card i don't know what's going on here. So i wanted to phone capitec customer care to cancel this card and transaction that yeilded no money and didn't indicate what's happening. Then i was like no i can just go inside the branch and do it. Up to this point yes definitely aside from the ATM causing this whole scenario to take place i agree maybe i really should be more focused and not expect capitec banks stuff to work properly the one machine was out of order already so yes my bad( i can argue the point that they shouldn't leave the machine active while someone is actively busy on the otherside with the ATM user having no idea) so i approached the entrance of the branch and explained that the ATM took my card and i made a transaction ( i was just under the impression the machine malfunction is sketchy) she told me to sit down? And that's it. Not indicating to me that she will assist me. So i was pending with no other information and phoned to cancell my card anyways and see who i can speak to with getting my card back. He asked why I'm not getting assisted. And asked if he can speak to one of the 3 people available, they said they where on the phone and don't want to speak to them. So i asked him i can still use the app in sending my money to the ATM and drawing it anyways. He said yes it would be an R8 charge no problem. More or less at this point the phone died and so i proceeded outside to use the app to send money i can draw outside. So i proceeded to go do that. One of the ladies called me back saying i must come in so they can help me( then the original lady helping me asked i should check my wallet for my card. I did eventually as i was still panicking about what's going on) then the other lady proceeded to issue me a new card. I wasn't even prepared to wait or to pay for it but they did it anyways. So i wasn't even under the impression i was applying for a new card. I dont even want wifi capable cards. I have been using the same card with capitec and was happy with it. So when i asked her why. She basically said i was the villian and so i explained all of this to her, she rep**** that i talk in circles and that if i have a problem i can see the branch manager. So ok where is the branch manager? She is in meetings and i can come back when she is conveniently available? So i was like ok thanks and left. Here is my point if it's stil in circles. Point one, is it ok for you guys to actively make the machine malfunction while someone is activly using it. Point two, is it ok for you to tell someone to sit down and not activly informing him you are actually helping him activly. Point three, is it ok to just take someone and give him a new card he didn't want and charge him like a boss while he was prepared to use the app until things made sense. Point five, is it ok to tell someone if he has a problem to come and see the bank manager only if he/she is conveniently available. Point six, is it ok to tell someone they are speaking in circles after explaining this? Am i still speaking in circles now. Point seven. Why does all of this have to happen if im the only client at the branch. Please answer these points on this platform. I really have no confidence in how Capitec clients get treated. I have used this bank up to this point because the app is really good fees aren't too much of a big deal and transfers made happens in probably the best times, instant transfer is like 8bucks and to change to another bank because of really bad service isn't really that much of a priority. Please guys i don't want this card I'm begging you. Give me an older one