DN
De N
1 reviews | Active since Feb 2019
18 Aug 2023, 13:51
Great service in branch
Excellent service in branch despite my blood pressure being higher than Willie Nelson on his birthday.
Unfortunately, Capitec has no setting on the system whereby I can opt out (or even opt in, very telling) to the obviously horribly insecure process whereby cards are issued without my knowledge or consent, and then passed on to an unsolicited third party for delivery, again without my knowledge or consent.
Fortunately, the extremely patient and professional staff member could help to cancel the unauthorized card so there is that peace of mind.
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
19 Aug 2023, 11:59Good day De Villiers
Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.
Kind regards
Capitec Bank
Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.
Kind regards
Capitec Bank
Capitec Bank's reply19 Aug 2023, 11:59
Official
Good day De Villiers
Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.
Kind regards
Capitec Bank
Thank you for taking time to acknowledge great service, it makes our jobs worthwhile.
Kind regards
Capitec Bank
DN
De N's updateReviewer Update
23 Aug 2023, 11:06I hope you also noticed that you somehow issued a bank card to a third party without my knowledge or consent. It should not be possible for you to unilaterally issue bank cards without me being physically present and authorising it with biometric data. That third party also has my personal information, which they are not authorised to have.
Capitec is seriously dropping the ball.
Capitec is seriously dropping the ball.
DN
De N's update23 Aug 2023, 11:06
Reviewer Update
I hope you also noticed that you somehow issued a bank card to a third party without my knowledge or consent. It should not be possible for you to unilaterally issue bank cards without me being physically present and authorising it with biometric data. That third party also has my personal information, which they are not authorised to have.
Capitec is seriously dropping the ball.
Capitec is seriously dropping the ball.
