Great service from Zonke Sobekwa

<p>I had a situation which occurred when I used the bank's mobile app to refix my investment where the maturity date was incorrectly set. I visited the bank's branch to alert them to the situation and a call was logged. This was in Feb, on the 13th. This issue dragged until eventually I was told that in order for the bank to fix it, I would have to pay. I refused this solution and the bank seemed happy to leave the situation as is, with a customer that was disgruntled. I decided to post a reply to the report I had submitted on this platform, expressing my displeasure and that was when Zonke, from the Stellenbosch branch, responded to my complaint and proceeded to address and resolve it. This is a compliment to Zonke as an individual and not so much the bank. I shall wait and see as it is possible for people to move jobs and someone like Zonke is s****ed enough to find employment anywhere and I hope that the bank does not give her reason to leave by taking her for granted or ill-treating her.</p>