1 reviews | Active since Apr 2017

20 Apr 2017, 13:30

Great Service from Capitec Bank

<p>I posted a customer complaint yesterday about.Capitec Bank. I had some challenges reversing an unauthorised transaction that went through from my bank account. </p> <p> </p> <p>This morning today at 12:00 a lady called me from Capitec and said she would analyze my problem and get back to me. An hour later just passed 1"oclock I received an sms that the money has been reversed. I would have like to personally thank the call centre agent. Unfortunately I forgot her name.</p> <p> </p> <p>I would like to thank Capitec for their speedy and Great service. Thank you Capitec Bank.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Apr 2017, 14:15
Official

I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply20 Apr 2017, 14:23
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Carmenita Fortune, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank