GREAT SERVICE

Item: Capitec Bank
Rating: 5
Author: Lillian A

I deposited money into my account (14 May 2018 - 19:35pm) at the ATM and immediately after that the ATM went out of order . The money didn't reflect in the bank account or app at all. I phoned Client care and the consultant said she will report the incident and took my details saying they'll keep in touch with me , it will take about 2 - 3 working days to get feedback. This morning (15 May 2018 - 09:40) I received a msg that my R1500 is paid into my account. THANK YOU SO MUCH CAPITEC FOR THE EFFICIENT SERVICE.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

15 May 2018, 14:57

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank

Capitec Bank's reply15 May 2018, 14:57

Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank

Lillian A's updateReviewer Update

15 May 2018, 15:04

It's a pleasure, but please work on your ATM'S to prevent this from happening again to others clients please.

Lillian A's update15 May 2018, 15:04

Reviewer Update

It's a pleasure, but please work on your ATM'S to prevent this from happening again to others clients please.