NV
Nanamhla V

1 reviews | Active since Jun 2018

19 Nov 2019, 12:54

Great customer service

Good day Capitec team

For some odd reason i can not get over the customer service which i received at Capitac bank in Belleville CPT yesterday From a consultant name Keenan Overmeyer.. I went to get myself a new card as i had lost mine and i left there with not just a new card but a Funeral plan toooo.. bare in mind i have been in Capitec bank numerous times just given what i want and leave and to my suprise this guy stood infront of me an represented Capitec. I do know Capitec has a funeral plan ect but just someone going the extra mila, explaining even the saving plans ect which the bank has got me feeling in some kinda of a way :-) Good way.... To cut the long story short we sat there while the branch was closing, him explaining everything while his colleague were leaving, he didnt even show that he was bothered that its past his shift.. Capitec please give the man his award, he derserves everything GOOD coming his way. we need more consultants like him.. Lastly can you please request the funeral team to give me a call, just need to do some changes

Kind regards, Nanamhla Vananda ***

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Nov 2019, 13:24
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Keenan, we trust that your future association with Capitec Bank will continue to live up to your expectations.  

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Capitec Bank