Great bank, with unforgivable service omissions and red tape

I've been praising around the service and the systems at Capitec, as well as the low fees. Until 2 recent events :

1. My credit card application.. Capitec cannot give me a credit card even if i have presented ID, latest pay slip, 3 months bank statement, utility bill, and have been with them for 5 years and have significant amount with them in savings - they need a letter from my employer that i'm employed there !! Pathetic is an understatement .. I "declined" my CC application ..

2. International use of my (debit) card. Nowhere online it warns you that if you do not make prior arrangements with Capitec, they gonna flag (block!) the card upon the first usage overseas .. You can xfer 00s of 000s out of Capitec online, but you cannot enable international use, while having all security and the ****le. Again pathetic .. Now, i'm awaiting a call from ***** department from Capitec to confirm my travel, blah blah, so they do not block me overseas.

I wish i Capitec was different here too .. This is why the 3 stars - to be considered as systems/procedures enhancement request ..