Great assurance

A few weeks ago I tried to deposit money from tge ATM into my account, it gave me an error but still took my money and there was no reflection of the deposit in my account. I went inside the bank to inquire and at first a young lady informed me that there was nothing they could do. Joseph stepped in and completely calmed the situation, he was gentle and reassuring. He assured me that he'd personally sort it out and I should relax. Alas the very next day the deposit reflected in my account. Thanks Capitec and Thank you Joseph???