Got ****med? get laughed at

I went to capitec in town near me (durban CBD) to report that i believe i had been ****med so i wanted to reverse a payment i made as i knew i had 90 days to report it and try and get my money back. The professional staff laughed and asked how am i that blind to be fooled before pretending to help me, i immediately saw that no one was going to help me so i just walked away. Worst experience EVER!!!!!!!!