DB
Debbie B

1 reviews | Active since Oct 2012

09 Apr 2016, 08:28

got kicked out of the bank

Good day I arrived @ the bank (Lemon tree branch Alberton) @ 08:50am 9/04/2016. Steel roll up door was halway up. So I knocked on the door to ask if they will be opening @ 8:00 on the dot. Nobody came out @ that time. When the bank opened @ 8 am I then walked in. And Lebohang Mo***eng said to me I want to talk to you stand here. To my disgust he said we don't want people banging on doors. Can you get out of this bank whils inside this branch. I then rep**** I will not as I am here to do a deposit. Then he got on the phone and called someone. Whilst he was on the phone I walked to the teller to do a deposit. The white guy that work there was instructed to take down my details. Lebohang Mo***eng then called securiy and told me to get out. <br> <br> This matter will be taken up with local media as well as radio stations. I honestly feel knocking on a door and banging are 22 different things. I request footage as banks have the necessary cameras to prove.<br> <br> <br> If lebohang does not get fired I will certainly take this matter further. <br> <br> I need your Urgent attention to this matter.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Apr 2016, 10:41
Official
Hello DebsF,

I acknowledge your posting, and have referred it to Zonke Sobekwa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank