Google subscription not authorized

I have called Capitec more than twice asking them to cancel what it seems like Google subscription. I have never joined anything and bought anything online yet there's this google that keeps on trying to debit my account and that result in me paying charges.

I have called Capitec informing them about this but their customer service was not willing to help cause I even asked to be put through to they ***** department but they refused. Most painful thing is to see the bank that you should put your trust in refusing to assist you. I even spoke to an agent who refused to give me her surname and according to her she is not obliged to share her surname as she is not working for me but her name is Ayanda.

I stay alone yet they keep on insisting that maybe my kids might have joined the google. 3 days ago I stopped all online transaction using their poor app yet they are still debiting. How on earth am I going to solve this if the same bank I bank with is not willing to help. If they can not help me I will be forced to take this to bank ombudsman since I feel that will be my last hope. I have also recently changed my card hoping this will end but instead it is getting worse I am even thinking of closing this account but not until I take this matter to bank ombudsman they the bank fail to assist me.

Last question who is going to pay for all these bouncing debit orders cause I have never not even once had I try subscribed to google.