Google subcription

I have called capitec more than twice asking them to cancel what it seems like Google subscription. I have never joined anything and bought anything online yet there's this google that keeps on trying to debit my account and that result in me paying charges.

I have called Capitec informing them about this but their customer service was not willing to help cause I even asked to be put through to they ***** department but they refused. Most painful thing is to see the bank that you should put your trust in refusing to assist you. I even spoke to an agent who refused to give me her surname.

I stay alone yet they keep on insisting that maybe my kids might have joined the google. Yesterday I stopped all online transaction using their poor app yet I am still debiting. How on earth am I going to solve this if the same bank I bank with is not willing to help. If they can not help me I will be forced to take this to bank ombudsman since I feel that will be my last hope.