mC
maria C

1 reviews | Active since Nov 2011

31 Mar 2015, 16:56

good service received 31/03/2015

Money was deducted from my account by someone in the Philipines. I did not authorize it. I went to the bank in the morning and I was assisted by the branch manager James. He was very sympathetic and he did everything possible. He kept me informed of all the progress. Now my money has been returned to my account. I just want to say thank you for all his help and all the other Capitec staff that were involved. Good service!<br> you are the best.

0
Replies (1)
Capitec Bank
Capitec Bank's reply01 Apr 2015, 07:58
Official
Hello helen1957,

Thank you for your feedback! Capitec Bank has established a reputation for delivering excellent service. I am pleased to hear of your delightful experience.

I will pass on your kind words to James and trust that your future association with Capitec Bank will be long and pleasant.

Bianca Pieterse
Complaint Administrator
Capitec Bank