GOOD SERVICE GIVEN THOU INVESTIGATION IS ONGOING

Yesterday I called the Capitec Call Centre at 03:03 pm regarding my credit card query as I requested for it to be closed on the 20th April but received sms of balance owing to it on the 26th May . I was assisted by a lady by the name of Pontsho she was so helpful she understood my query she promised to call me as she needed to investigate and indeed she did callback to say she has escalated the matter to her manager for further investigations as the account balance needs to be written off and refund done as even in April I was charged and paid after I settled the account. She said feedback will be given to me after thorough checks. I felt so valued thou my query is still ongoing but for the warm explanation I appreciated that I hope it gets resolves asap overall thou I had a good experience with her. Just can't wait for the final resolution Capitec is so lucky to have Pontsho as an employee she deserves recognition