DM
Dineo M

1 reviews | Active since Jul 2019

12 Jul 2019, 19:31

Good service at last

The bank declined my funeral policy because of the poor service that I received but then a week later I got the money. I would like to thank the management team which contacted me immediately after they saw the review here at helopeter.Yes I was angry and frustrated but atleast now I can pay back funeral expenses

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Replies (1)
Capitec Bank
Capitec Bank's reply15 Jul 2019, 08:55
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience. 

I will pass on your kind words to Carmenita, we trust that your future association with Capitec Bank will continue to live up to your expectations.  

Complaint Management 
Capitec Bank