MF
Marissa F

1 reviews | Active since May 2012

10 Sept 2015, 17:07

Good Samaritan handed in my card, Bank detroys it

Yesterday afternoon I erroneously forgot my card at a store in Randburg Square, the lady at the store was nice enough to take my debit card to the Capitec in the Square. When I walked into the store this afternoon at 15:55 she looked at me in surprise and asked if my BANK hadn't given me a call, as they promised they would call me and check when I would be able to collect my card. Note that she offered to keep the card with her in case I came to the store looking for it. <br> She leaves the store with me to go back to my BANK and we walk in the hostess Loniwe Chisi says, \OH WE DESTROYED THE CARD". She disappears and comes back with David K who is arrogant and as smug as can come"

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Sept 2015, 10:23
Official
Hello MISSJ_SA,

I acknowledge your posting, and have referred it to Lindiswa Beya-Nakani for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank