Good luck disputing charges with Capitec

WORST *****/DISPUTES Department Ever.

I’ve banked with them for some time now - even got a credit card with them.

Unfortunately, January 2020 I was involved in a **** and reported unauthorised & unwanted charges to my account which I then reported to them shortly after finding.

Its been 10 months with the same story of “there’s no update “ or “it’s with the same person”. It’s been like that ever since the case was opened.

Ive been promised call backs which Ive never received, Ive gotten different reference numbers linked to different escalations for the same case?

One CSA even told me that I have to be a nuisance towards the department to get some action. I’ve been waiting far too long now for a SINGLE UPDATE on this case, not even that the case closed- I’ve been waiting for an update that was supposed to be given to me within their 14-day response policy.

I had a similar issue with my 2nd bank, I completed the form and sent the information and it was resolved in 3 days - as they said