LJ
Leon J

1 reviews | Active since Nov 2019

02 Dec 2019, 10:24

Good girl going bad

Good day ..I don't know what is happening to my bank, but nowadays the so called bankers ( tellers/ customer service agents)..thinks Capitec money belongs to them the way the speak to u then they somma interfere with helper next cubicle like they knows everything...went for new card ..then they remind u it R65 off course I must pay.. U Get assisted @ one branch and rejected at another...branch in question Kenilworth ( Bad service Always). Sorry to say it but If go to Northern suburbs they excellent. Double Standards..I'm thinking of moving to ABSA...is your share price more Important then dealing with this &$#@ staff cause they irritade the hell out of me..

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Dec 2019, 16:50
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply03 Dec 2019, 09:44
Official
Hi Leon J

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 
 
Please return my call on the number provided in the SMS sent to your contact number. 
 
Kind regards 
Capitec Bank