Good For Nothing Bank

I once had an incident of being ****** under false pretense and the user used an FNB Account, so i called FNB and even though they could not assist me immediately they were able to put a hold on the persons account till the matter was resolved. I dont know why but for some reason I expected to hold Capitec at the Same esteem, i mean I've been using the Bank for years and never had any issues with them before but In April 2023 I was ****med, ****** under False Pretense no problem I call Capitec and they can't even put a hold on this guy's account while we try resolve it, they tell me to open a case first but saps won't open a case unless there's a prior mediation and we can't mediate because I don't know where this guys lives and he's dumped he's number. Capitec what can you do to help me? Nothing.. yoh this bank is a **** itself I'd rather go back.