MZ
Mbali Z
1 reviews | Active since Feb 2022
26 May 2026, 12:58
Good day, I am writing to report *****ulent withdrawals from my account and to lodge a formal complaint regarding the handling of the matter at the Dlamini Junction Capitec branch on 26/05/2026. While attempting to withdraw money from the ATM, my card b
Urgent Complaint and ***** Report – Dlamini Junction Capitec Branch I am writing to report *****ulent withdrawals from my account and to lodge a formal complaint regarding the handling of the matter at the Dlamini Junction Capitec branch on 26/05/2026.
While attempting to withdraw money from the ATM, my card became stuck inside the machine. I immediately called a consultant for assistance at the ATM. The consultant instructed me to go inside the branch for help.
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Replies (3)MZ
Mbali Z's updateReviewer Update
26 May 2026, 14:01While I was inside the branch waiting for assistance, unauthorized transactions and withdrawals were taking place on my account without my permission.
I requested urgent assistance to have the card blocked, however I was told to sit down while other clients were being assisted. I was later informed that I would not receive assistance and was told to go home, despite the fact that *****ulent transactions had already taken place.
I am deeply distressed and disappointed by the handling of this matter. I reported the issue immediately after the card became stuck, and I believe that urgent action could have prevented further losses.
I urgently request:
- An immediate ***** investigation;
- A review of all unauthorized withdrawals and transactions;
- Preservation and review of CCTV footage from the ATM and branch;
- Investigation into the conduct and response of the branch staff involved;
- Assistance regarding the recovery of the ****** funds.
A police case will also be opened regarding this incident.
Please treat this matter as extremely urgent and provide written confirmation that this complaint and ***** report have been received.
Kind regards
Olga Zulu ***
MZ
Mbali Z's update26 May 2026, 14:01
Reviewer Update
While I was inside the branch waiting for assistance, unauthorized transactions and withdrawals were taking place on my account without my permission.
I requested urgent assistance to have the card blocked, however I was told to sit down while other clients were being assisted. I was later informed that I would not receive assistance and was told to go home, despite the fact that *****ulent transactions had already taken place.
I am deeply distressed and disappointed by the handling of this matter. I reported the issue immediately after the card became stuck, and I believe that urgent action could have prevented further losses.
I urgently request:
- An immediate ***** investigation;
- A review of all unauthorized withdrawals and transactions;
- Preservation and review of CCTV footage from the ATM and branch;
- Investigation into the conduct and response of the branch staff involved;
- Assistance regarding the recovery of the ****** funds.
A police case will also be opened regarding this incident.
Please treat this matter as extremely urgent and provide written confirmation that this complaint and ***** report have been received.
Kind regards
Olga Zulu ***
MZ
Mbali Z's updateReviewer Update
27 May 2026, 08:45Good day,
I am writing to report *****ulent withdrawals from my account and to lodge a formal complaint regarding the handling of the matter at the Dlamini Junction Capitec branch on 26/05/2026.
While attempting to withdraw money from the ATM, my card became stuck inside the machine. I immediately called a consultant for assistance at the ATM. The consultant, whose name is Tebatso, instructed me to go inside the branch for help.
While I was inside the branch waiting for assistance, unauthorized transactions and withdrawals were taking place on my account without my permission.
I requested urgent assistance to have the card blocked, however I was told to sit down while other clients were being assisted. I was later informed that I would not receive assistance and was told to go home, despite the fact that *****ulent transactions had already taken place.
What is even more concerning is that the consultant pressed cancel on the ATM before blocking my card. This raises serious concerns regarding whether the correct procedures were followed in handling a potentially *****ulent situation.
I believe this matter could have been prevented or minimized had it been treated as an urgent matter from the beginning. Instead, the consultant continued assisting other clients with ATM deposits while my account was being compromised.
I also requested the consultant’s name from the branch manager, Mlondi, and he initially did not want to provide the consultant’s details, which has further added to my concern regarding the handling of this matter.
I am deeply distressed and disappointed by the lack of urgency, professionalism, and assistance shown during this incident.
I urgently request:
- An immediate ***** investigation;
- A review of all unauthorized withdrawals and transactions;
- Preservation and review of CCTV footage from the ATM and branch;
- Investigation into the conduct and response of the branch staff involved;
- Assistance regarding the recovery of the ****** funds.
I did open a police case, i am still waiting for a case number.
Please treat this matter as extremely urgent and provide written confirmation that this complaint and ***** report have been received.
Kind regards,
Olga Zulu
***
***
MZ
Mbali Z's update27 May 2026, 08:45
Reviewer Update
Good day,
I am writing to report *****ulent withdrawals from my account and to lodge a formal complaint regarding the handling of the matter at the Dlamini Junction Capitec branch on 26/05/2026.
While attempting to withdraw money from the ATM, my card became stuck inside the machine. I immediately called a consultant for assistance at the ATM. The consultant, whose name is Tebatso, instructed me to go inside the branch for help.
While I was inside the branch waiting for assistance, unauthorized transactions and withdrawals were taking place on my account without my permission.
I requested urgent assistance to have the card blocked, however I was told to sit down while other clients were being assisted. I was later informed that I would not receive assistance and was told to go home, despite the fact that *****ulent transactions had already taken place.
What is even more concerning is that the consultant pressed cancel on the ATM before blocking my card. This raises serious concerns regarding whether the correct procedures were followed in handling a potentially *****ulent situation.
I believe this matter could have been prevented or minimized had it been treated as an urgent matter from the beginning. Instead, the consultant continued assisting other clients with ATM deposits while my account was being compromised.
I also requested the consultant’s name from the branch manager, Mlondi, and he initially did not want to provide the consultant’s details, which has further added to my concern regarding the handling of this matter.
I am deeply distressed and disappointed by the lack of urgency, professionalism, and assistance shown during this incident.
I urgently request:
- An immediate ***** investigation;
- A review of all unauthorized withdrawals and transactions;
- Preservation and review of CCTV footage from the ATM and branch;
- Investigation into the conduct and response of the branch staff involved;
- Assistance regarding the recovery of the ****** funds.
I did open a police case, i am still waiting for a case number.
Please treat this matter as extremely urgent and provide written confirmation that this complaint and ***** report have been received.
Kind regards,
Olga Zulu
***
***
MZ
Mbali Z's updateReviewer Update
02 Jun 2026, 16:26Thank you.
MZ
Mbali Z's update02 Jun 2026, 16:26
Reviewer Update
Thank you.