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lutando F

1 reviews | Active since Mar 2017

09 Oct 2017, 14:54

good day, I am a capitec client and I have accidentally deposited money to nedbank client. I went to capitec but the only thing I could get was the nedbank clients number, and they told me they were not given authority by nedbank to debit.

The only thing I wanted was for my bank to help me reverse the money as im no longer working and its a very huge amount of 3400. they only gave me a land line number of which I called, and it belonged to a school.The person was a teacher 5 years ago at that school. the only thing I need is for nedbank to give me a cellnumber to contact the person, or give authority to capitec to debit my money from that client's account. please help. I thought my bank would help me. please help.. my email adress is ********** and my number is ********** . I really need you help

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Oct 2017, 15:41
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply10 Oct 2017, 16:34
Official

Good day Ms Feleza

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank