JB
Johnny B
1 reviews | Active since May 2018
22 Jan 2024, 12:42
Good day everyone . . who else has been battling to access Capitec's internet banking since they introduced this stupid flippen selfie login ?? They are not offering an alternative it's a selfie or no go, and the selfie app cannot recognize my face they
Good day everyone . . who else has been battling to access Capitec's internet banking since they introduced this stupid flippen selfie login ?? They are not offering an alternative it's a selfie or no go, and the selfie app cannot recognize my face they say insufficient light, I have even been into two of their branches which is well lit and still the Capitec selfie app says insufficient light . . . so I am ******ed I cannot log into my internet banking. Capitec's client care says only 5% of their clients are complaining about it, and they have just adopted "I don't care about your problem" attitude . . . surely to goodness they can offer an alternative login method
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Replies (3)
Capitec Bank's replyOfficial
22 Jan 2024, 13:02Good day Johnny
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Jan 2024, 13:02
Official
Good day Johnny
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JB
Johnny B's updateReviewer Update
22 Jan 2024, 14:44Well, I have been moaning like hell about it for almost a month now and nothing has been done, so I am eagerly awaiting this call . . .
JB
Johnny B's update22 Jan 2024, 14:44
Reviewer Update
Well, I have been moaning like hell about it for almost a month now and nothing has been done, so I am eagerly awaiting this call . . .
JB
Johnny B's updateReviewer Update
23 Jan 2024, 09:05So lo and behold I received a call from a consultant, who was very understanding and sympathetic (They are well trained to perform this "so sorry" speech) But nevertheless I was asked to go a branch and revert back to the token password generator in order to access my account. Well Capitec then decided to deduct an amount of R120 from my account for this token device. Instead of apologizing for changing their login system and offering me the token device as an alternative to access my account, no they charge me R120 for a device to access my account. Upon arriving home I received an email to advise me my query has now been successfully sorted and the matter is now closed. NO CAPITEC THE MATTER IS NOT SUCCESSFULLY SOLVED !!!!! The Selfie login system is still a disaster and why must I forfeit R120 to accommodate you changing the system where I cannot log into my own account ???
JB
Johnny B's update23 Jan 2024, 09:05
Reviewer Update
So lo and behold I received a call from a consultant, who was very understanding and sympathetic (They are well trained to perform this "so sorry" speech) But nevertheless I was asked to go a branch and revert back to the token password generator in order to access my account. Well Capitec then decided to deduct an amount of R120 from my account for this token device. Instead of apologizing for changing their login system and offering me the token device as an alternative to access my account, no they charge me R120 for a device to access my account. Upon arriving home I received an email to advise me my query has now been successfully sorted and the matter is now closed. NO CAPITEC THE MATTER IS NOT SUCCESSFULLY SOLVED !!!!! The Selfie login system is still a disaster and why must I forfeit R120 to accommodate you changing the system where I cannot log into my own account ???