PS
Patricia S

1 reviews | Active since Dec 2020

28 Feb 2021, 01:28

Good bank

I had a bad experience in December when my account was blocked. I couldn't access my account until I wrote a review here on hello Peter. Capitec contacted me and let me know that my account was blocked due to ********** transactions even though I wasn't aware of that and to make matters worse I had my personal salary paid into that account and I couldn't access it. Long story short Capitec helped me to access the funds in my account but I'm sad I can't use that account anymore as the bank decided to block it. Overall Capitec is a fantastic bank with exceptional customer service and I'm quite sad I won't be able to bank with them in the future.

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Feb 2021, 08:03
Official
Good day Patricia

Thank you for taking time to acknowledge great service, it makes our jobs worthwhile ???? 

We appreciate it! Thank you for the feedback. We’re glad to be a part of your financial journey. 

Kind regards 

Capitec Bank