glitch in system (bad service)

On the 23d of Feb 2015 I went to Capitec in Randridge Mall, as I did today. I received good service from Shaun, Michael and Wendy. I got a salary transfer advice, as I got a job after 5 years of unemployment, and at said date 23/02/15 my account was still active. At the company I now work for we get paid on the 1st friday of each month. Guess what, by the time this friday rolled by, my Account had gone dormant. And please note, as Capitec knew on the 23d of last month when I was in this branch, that the only change in my life was the status of my employment, to Today 17/03/15 when the (let's pass the blame) SYSTEM decided to make my POSITIVE CREDITED account dormant, the account cannot be un\dormented"without all kinds of ****! For Pete's. Sake"