Glenn

I am very disappointed and disgusted with the level of service which I have encountered at this bank. I was placed on permanent disability due to ill health on the 1st July 2019 and I am currently receiving a disability grant. I subsequently let Capitec know and tendered all the relevant papers required for the insurance cover on my loan and credit card to be activated in March 2020. I was initially told that the activation would take up to three months, after which it changed to six months and then to nine months. Finally a date was set for the end of November 2020 and when that date arrived, the wording on my payslip was incorrect, which had to be rectified by HR. I've been running between three branches seeking resolution but, it seems that nothing will be done soon, even when I threatened to write this review on this platform. This is not what I wanted to do but, the situation has forced me to seek other avenues for action. May I also mention that I had a credit card and store card with two other institutions which was resolved within a month, I don't even bank at these insitutions. Makes one think.