Glenda The Star

Good day Manager,

I would like to take a moment to sincerely appreciate the outstanding service I received from Glenda yesterday.

After previously speaking to three different consultants regarding my application and forwarding the required documents without success, Glenda resolved the matter within 30 minutes. She further assured me that she would personally follow up with the relevant department, even though it was outside her direct space, to ensure the earlier service failure was corrected.

She conducted herself with the utmost professionalism, treated me fairly, and handled the matter with genuine courtesy and care. Glenda is truly a gem within your company and a great representation of excellent customer service. Employees like her clearly enjoy what they do, and it reflects in the experience they provide to clients.

Thank you, Glenda, for representing Capitec so well.

Please extend my appreciation to her, she deserves recognition for her exceptional work.

Kind Regards, Khaya