Giving me the run around over the estate funds.

Capitec is giving me the run around....Early june this year I submitted a letter from the attorney to request a transfer of my late mother's funds into an Estate account. That was after I had submitted your letter of authorities and all....this was in June. I was informed the process would take approximately three weeks before the funds get into the account. Today is the 29th of August and I'm being told there's a high volume of requests, I don't know for what? But Excuse me?! High volume over of requests over just simply transferring money, when all the documents that were needed have been submitted?!!?? No man....this bank is being ridiculous!!!!