Given one excuse after another

I transfered an amount of R250 into my son's account on the 29th November 2015 when he tried to make a withdrawal he couldn't get the money, consulted the Bank branch in Mount Ayliff and was told the account is dormant and I should come with him since its my finger prints on the accounts now when we came on Saturday we were told there's something wrong with the printer, today they need fica documents that they never mentioned before.