GIVEN BAD ADVISE

If I was able to give zero stars, I would. On the 28th December, I wrote a review with regards to my funeral policy. In no time, I was called by 1 of your staff members. I explained to her that my date was changed for my debits to go, and she in turn explained that it takes 30 days for the change to happen. No where is that stated on your app when making the change or when they send you the amendment letter. Anyway... she told me that if I make a payment before the 3rd (my debit date) my policy will not lapse. I make a plan to get the money and pay 1 month. So my next debit date is the 3rd February. But on the 1st, I get a msg that my policy has lapsed. I call in to your insurance department, and I explain. The lady (Lerato) I think, tells me to go into the bank and they will assist me to make a payment. I go to the bank and the consultant calls in. And I am told, I missed 3 payments and therefore they cant assist me, my policy has lapsed. Why didn't the lady that called me on the 28th tell me to pay 2 months instead of just the 1. Why was I misinformed. I was told to pay 1 month and my policy wouldn't lapse. I was told to go to a branch and they will assist me with payment. None of this materialized, none of this was true. You just call your people to assist them for that moment, to get rid of the bad review. You don't assist your clients for the long run. If i was given bad information, I want my money back for the policy.